Returns Policy

1. Cancellations and Returns

a. If the product is not produced to the agreed specifications then the customer has the right to a replacement item at no added cost subject to the return of the original item. Should the customer continue to be unhappy with the replacement product then the purchaser has the right to withdraw the contract, return the goods and receive a full refund.

 

b. Any complaints, comments or queries should be directed to the following:

Customer Services
The Stone Sign Company
285 Cowbridge Road West
Cardiff CF5 5TD
Email: info@stonesign.com
Tel: 02920 672823
Fax: 02920 672829

c. None of our terms & conditions affects your statutory rights.

 

2. Delivery

a. We request that you allow around 7- 10 working days for distribution from time of payment being processed and artwork being approved by the customer.  Your estimated delivery date will be sent to you via email upon the day of dispatch. We endeavour to meet the estimated delivery timescale; however we cannot guarantee delivery within 7- 10 working days. We are unable to refund or exchange goods that are postponed in transit or delivery due to any reason.

b. Free and Charged delivery refers to an order being sent to a given address once only.

 

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