Returns Policy

1. Cancellations and Returns

a. If the goods are not manufactured to the stipulated specifications then the purchaser has the right to a replacement item at no additional cost subject to the return of the original item. Should the purchaser continue to be reasonably dissatisfied with the replacement item then the purchaser can cancel the contract, return the goods and receive a full refund.

b. Any complaints, comments or queries should be directed to the following:

Customer Services
The Stone Sign Company
285 Cowbridge Road West
Cardiff CF5 5TD
Email: info@stonesign.com
Tel: 02920 672823
Fax: 02920 672829

c. None of our terms & conditions affects your statutory rights.

 

2. Delivery

a. Please allow approximately 7- 10 working days for delivery from time of payment being received. If we are unable to deliver during this period then you will be notified via telephone or email as to when your delivery will be expected. Whilst every effort will be made to meet the expected delivery timescale, we offer no guarantee of being able to deliver within 7- 10 working days. We will not refund or replace goods that are delayed in transit or delivery due to any reason including industrial action by third parties.

b. Free and Charged delivery refers to an order being sent to a given address once only.

 

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